Terms of Service

Effective July 26, 2026 | Next Level Handyman LLC

These Terms of Service (the "Terms") govern your use of the Next Level Handyman LLC website, online forms, scheduling tools, and related digital services, as well as the general terms that apply when you request or purchase handyman services from us. In these Terms, "Next Level," "we," "us," and "our" mean Next Level Handyman LLC, and "you" means the website visitor, customer, property owner, or person requesting services.

Acceptance and authority

By using our website, submitting a service request, approving an estimate, authorizing work, or paying a deposit or invoice, you agree to these Terms. If you act for a property owner, company, landlord, tenant, or other person, you represent that you have authority to approve the work and accept these Terms on that party's behalf.

You must be at least 18 years old and legally able to enter into a contract to hire us. Website visitors who do not agree to these Terms should stop using the website.

Service area and service requests

We provide selected handyman, repair, installation, assembly, maintenance, and improvement services in locations we choose to serve. Service availability depends on the project, property, schedule, staffing, licensing requirements, and travel distance. We may decline a request for any lawful reason.

Submitting a form, message, photo, or appointment request does not guarantee availability, create a contractor-customer relationship, or reserve a time. We do not provide emergency response through the website, and online messages may not be reviewed immediately.

Estimates and scope of work

A written estimate describes the work we understand you want performed, along with stated assumptions, exclusions, pricing, and any payment schedule. Estimates are based on the information and visible conditions available when prepared. Unless the estimate says otherwise, it does not include concealed conditions, engineering or design services, code corrections outside the stated scope, hazardous-material work, or repairs made necessary by pre-existing defects.

An estimate is valid only for the period stated in it and may be revised before acceptance if labor costs, material prices, availability, measurements, site conditions, or the requested scope change. Your approval may be shown by signature, electronic acceptance, written authorization, payment of a requested deposit, or another method stated in the estimate.

Scheduling and delays

Appointment dates and arrival windows are good-faith estimates unless we expressly agree in writing that timing is guaranteed. Weather, traffic, illness, customer changes, material shortages, supplier delays, permit or inspection timing, unsafe conditions, and events beyond our reasonable control may require rescheduling. We will communicate material changes when reasonably practicable.

If we cannot safely or reasonably begin or continue work because the property is inaccessible, unprepared, occupied in a way that interferes with the work, or materially different from what was disclosed, we may pause or reschedule the project. Any trip, diagnostic, mobilization, or rescheduling charge applies only if disclosed in the estimate or otherwise agreed in writing and permitted by law.

Customer responsibilities

You are responsible for providing accurate project and property information; lawful and safe access to the work area; working utilities reasonably needed for the job; and a clear area around the work. You must secure children and pets, protect or remove valuables, and identify known hazards, fragile finishes, concealed utilities, alarm systems, building rules, lease restrictions, and homeowners' association requirements before work begins.

You are also responsible for obtaining permissions from owners, landlords, associations, or other decision-makers unless a written project document assigns that responsibility to us. Permit and inspection responsibilities will be handled as stated in the written estimate and as required by applicable law.

Concealed and pre-existing conditions

Handyman work can reveal rot, water damage, mold, pests, unsafe wiring, structural movement, code issues, unsuitable substrates, prior improper work, asbestos-containing material, lead-based paint, or other conditions that could not reasonably be identified before work began. We may stop work when we discover a condition that changes the cost, method, safety, or legal requirements of the project.

We will explain the issue and, when appropriate, propose a change order, recommend a specialist, or end the affected portion of the work. We are not responsible for a concealed or pre-existing condition merely because it is discovered during our work. Any obligation to repair damage we directly cause remains subject to applicable law and the written project documents.

Changes and additional work

A request that adds, removes, replaces, or changes work may affect price, materials, and timing. We are not required to perform additional work until the parties approve the change and any related price or schedule adjustment. Approval may be documented by a signed or electronic change order, email, text message, updated estimate, invoice, or another written record.

If an immediate decision is reasonably necessary to protect the property or safely pause the work, we will try to contact the authorized customer. We will not intentionally expand the project without authorization except where permitted by law or reasonably necessary to address an imminent safety concern.

Materials and customer-supplied items

Material selections, allowances, special-order terms, delivery charges, and ownership of unused materials will be handled as stated in the estimate. Product appearance can vary by batch, screen display, lighting, age, and surrounding finishes. Exact matches to existing paint, wood, grout, hardware, or other materials may not be possible.

When you supply a product or material, you are responsible for its suitability, completeness, compatibility, warranty, and timely availability unless we expressly agree otherwise. Additional labor, trips, or delays caused by missing, defective, incorrect, or incompatible customer-supplied items may be charged if agreed in writing.

Pricing, payment, and taxes

Prices, deposits, progress payments, due dates, accepted payment methods, and any lawful late charges or collection costs are stated in the applicable estimate, invoice, or agreement. You agree to pay approved charges when due. Unless a project document states otherwise, amounts are quoted before any sales or use tax that we are legally required to collect.

Payment card and electronic payment transactions may be handled by third-party processors. We do not guarantee that every payment method will always be available. A disputed charge does not eliminate the customer's responsibility to promptly identify a genuine billing concern and work with us in good faith to resolve it.

Cancellations and rescheduling

Cancellation, rescheduling, deposit, and special-order-material terms are those disclosed in the written estimate or agreement and are subject to applicable law. You are responsible for timely notice if access will not be available or you no longer want the work performed.

Nothing in these Terms limits a cancellation right that cannot legally be waived, including any right that may apply to a qualifying sale made at a consumer's home. If we provide a legally required cancellation notice, that notice controls.

Completion and concerns

Please inspect the completed work when reasonably possible and promptly tell us about any concern so we have a fair opportunity to review it. Minor touch-ups or a punch-list item do not automatically justify withholding payment for completed, undisputed work unless applicable law provides otherwise.

You may not authorize another person to alter or repair the disputed work before giving us a reasonable opportunity to inspect it, except when immediate action is reasonably necessary to prevent personal injury or additional property damage.

Warranties

Any workmanship warranty is limited to the warranty, if any, stated in the written estimate or service agreement. Manufacturer and supplier warranties, if any, are provided by those third parties and may require the customer's direct claim. Unless expressly stated in writing, we do not warrant customer-supplied products or work performed by others.

A workmanship warranty does not cover normal wear; abuse; misuse; lack of maintenance; movement, settling, moisture, leaks, pests, extreme weather, or other conditions outside our control; a pre-existing or concealed defect; a customer-selected temporary repair; or work modified by someone else. These limitations do not exclude any warranty or remedy that applicable law does not allow us to exclude.

Project photos and reviews

We may take photos or video to document site conditions, measurements, progress, completed work, or a customer concern. We will use identifiable interior images, addresses, names, faces, license plates, or other personal details for public marketing only with permission. Permission for marketing use may be documented in a project agreement, message, email, or separate release and may be withdrawn for future uses by contacting us.

If you submit a review, testimonial, or public social-media post and separately authorize us to reuse it, we may display the authorized content with the name or identifier you approved. We may edit it for length or formatting without changing its meaning.

Calls, email, and text messages

When you provide contact information, you authorize us to use it for service-related communications such as estimate follow-up, scheduling, arrival updates, project questions, invoices, and customer care. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchase, and we will send automated or promotional texts only when we have the consent required by law.

You may opt out of promotional texts by replying STOP and may unsubscribe from promotional email using the link provided. We may still send non-promotional communications needed to complete a transaction, address safety, respond to you, or service an active account.

Website rules and intellectual property

You may use our website only for lawful personal or business purposes related to learning about or requesting our services. You may not interfere with the website, attempt unauthorized access, introduce harmful code, scrape or copy content at scale, impersonate another person, submit false information, or use the website to violate another person's rights.

The website's original text, graphics, logos, photographs, layout, and other content are owned by or licensed to Next Level and are protected by applicable intellectual-property laws. You may view and print reasonable portions for personal evaluation of our services, but no other license is granted.

Third-party services and links

Our website or communications may link to mapping, scheduling, payment, review, social-media, manufacturer, supplier, or other third-party services. Those services are governed by their own terms and privacy practices. We are not responsible for a third party's independent content, availability, security, or conduct.

Website disclaimer

The website and its general content are provided on an "as available" basis. Project examples, maintenance tips, pricing ranges, and educational content are general information and are not a site-specific diagnosis, guarantee, engineering opinion, or substitute for a written estimate. To the fullest extent permitted by law, we disclaim implied warranties relating solely to the website, but we do not disclaim obligations or remedies that cannot legally be waived.

Limitation of liability

To the fullest extent permitted by law, neither party will be liable to the other for indirect, incidental, special, exemplary, or consequential damages arising solely from website use. Any liability relating to handyman services is governed by the applicable project documents and law. Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, personal injury, damage we directly cause, or any other liability that cannot lawfully be limited.

Disputes and governing law

Before filing a lawsuit, each party agrees to make a good-faith effort to resolve the dispute by sharing a written description of the issue and the requested resolution and allowing a reasonable time to respond. This informal step does not prevent either party from seeking emergency relief, filing in small claims court, preserving a deadline, or exercising a non-waivable legal right.

These Terms are governed by Missouri law, without depriving a consumer of any mandatory protection under the law that otherwise applies. Any court proceeding must be brought in a court with lawful jurisdiction and venue, subject to applicable consumer-protection and venue rules.

Changes, severability, and no waiver

We may update these Terms by posting a revised effective date. Changes apply prospectively unless the law permits otherwise and the parties agree. The terms in effect when a written estimate is accepted generally govern that project unless the project documents are later amended.

If a provision is held unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect. A delay in enforcing a right is not a waiver of that right.

Contact us

Questions, notices, and service concerns may be submitted through the contact form or sent to the phone number or email address displayed on our website, estimate, or invoice. Please identify the customer name, service address, and project or invoice number when available. Do not send payment card numbers, government identification numbers, medical information, or other highly sensitive information through an ordinary website form or email.